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Mrs. Kemp



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Entrepreneurship Lesson Plans

Salmen High School

Unit Plan Template

 

Teacher Name: Mrs. Kemp                                                                          Entrepreneurship

 

Unit Title:

Customer Service (continued)

Content Area: Business/Computer

Grade: 10-12

Duration: 50 minutes/day

Standards and Benchmarks:

 

 

Standard 11.1, 11.2,11.3, 11.4

 

Objectives:

 

 

 

  1. Build a Continuing Relationship
  2. Maintain key information on customers
  3. Conduct customer follow-up
  4. Provide the customer with a personalized business card
  5. Schedule personal appointments with shoppers

 

Resources and Materials:

 

 

 

Retail Readiness

Crisp Retailing Smarts Series

NRF Association Materials and Websites

Retail Readiness Website

http://retailreadiness.swlearning.com

 

 

 

 

Differentiation:

 

 

 

Group Activities

Individual instruction and projects

Customer service role plays and activities

 

Preparing Students for the Lesson:

·        Transitions

·        Expected behaviors

 

 

Question of the Day

Team Building

Follow classroom rules and procedures

Remain seated

Assessment:

 

 

 

 

Class Participation

Group Activities

Informal Assessment

Quizzes

 


 

Daily Learning Activities

*Skills Development and Evaluation Assessments

 

Monday

Tuesday

Wednesday

Thursday

Friday

Week 1

10/12

 

Crisp Retailing Smarts Series

 

Crisp Retailing Smarts Series

 

Crisp

 Retailing Smarts Series

 

Retail Readiness

 

Retail Readiness

Week 2

10/19

 

Building a Continuing Relationship PowerPoints

 

Building a Continuing Relationship PowerPoints

 

Building a Continuing Relationship PowerPoints

 

Retail Readiness

Online Training

 

Retail Readiness Online Training

Week 3

10/26

 

Workbook 3 Review

 

Workbook 3 Test

 

Retail Readiness Online Training

 

Workbook 4 Practice Test

 

Workbook 4 Test

Week 4

11/2

 

Group Work

Workbook

 5 and 6

 

Group Work

Workbook

 5 and 6

 

 

Group Work

Workbook

 5 and 6

 

 

Group Presentations

 

Group Presentations

Week 5

11/9

 

Workbook 5 Review

 

Workbook 5

Review

 

Workbook 6 Review

 

Workbook 6

Review

 

Workbook 7 Review

Week 6

11/16

Workbook 5 Test

Lemonade Stand Business Simulation

Workbook 6 Test

 

Retail Readiness

Workbook

7 Test

 

Retail Readiness

 

Make-up Work

Week 7

11/30

Work Book 8

Presentations

Work Book 8

Presentations

Work Book 8

Group Activity

Work Book 8

Quiz Practice

Work Book 8

Test

Week 8

12/7

Retail Readiness

Qualification Practice Test

Customer Service Review

Customer Service Review

Customer Service Qualification Test

 


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Last Modified: Friday, December 04, 2009
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